A New ICT Solution for European Public Administration

A new ICT solution for European public administrations

The European Union has begun a number of initiatives, which goal is to enhance the functionality of the public administration in every country of the Union. One of the most important matters is supporting the business processes with the help of the ICT tools. “PICTURE” is an example of such a tool. It was elaborated by an European project team including twelve partners from six countries. This project, named “Process Identification and Clustering for Transparency in Reorganising Public Administrations”, was realized within the 6^TH EU Framework Programme. “PICTURE” is a web-based application and consists of two main parts: the Process Landscaping Module and the Impact Measurement Module. The first module enables capturing the processes from the public administration unit, which are modelled based on the method introduced in that tool. The second module comprises of a process characteristics analysis and a pattern analysis component. It also includes components for measuring the ICT impact and corresponding report components containing the process analysis results for business analysts. “PICTURE” allows unifying the business processes in public administrations thanks to introducing a unique process modelling methodology and instruments for a process evaluation. The article describes the “PICTURE” tool and it’s possible influence on unifying the processes in public administrations.